Privacy Policy
Effective Date: 15 July 2026
At Format Homes ("we", "our", or "us"), we are committed to protecting your privacy and handling your personal information responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Format Homes provides home improvement and property-related products and services. If you have any questions about this Privacy Policy or how we use your personal information, please contact us via the contact details on our website.
Information We Collect
We may collect the following information when you use our website:
Your name
Email address
Telephone number
Postal address (where applicable)
Information you provide through our contact forms
Information relating to enquiries or quotations
Technical information such as your IP address, browser type, device information and pages visited
How We Use Your Information
We use your personal information to:
Respond to your enquiries
Provide quotations and information about our products and services
Deliver our services
Improve our website and customer experience
Comply with legal and regulatory obligations
We will only process your personal information where we have a lawful basis to do so.
Marketing
If you choose to subscribe to our newsletter or request marketing information, we may contact you with updates, offers and news. You can unsubscribe at any time by following the instructions in our emails or by contacting us.
Website Hosting
This website is hosted by Squarespace. Squarespace may collect information about your visit, including your browser, network, device, pages visited before and during your visit, and your IP address. Squarespace uses this information to operate, protect and improve its platform.
Cookies
Our website uses cookies to improve your browsing experience and to help us understand how visitors use our website.
Cookies may include:
Essential cookies required for the website to function
Analytics cookies that help us understand website usage
Preference cookies that remember your settings
You can control or disable cookies through your browser settings.
Analytics
We may use analytics services, such as Google Analytics, to understand how visitors use our website. These services collect anonymised information about website usage and help us improve our website.
Sharing Your Information
We do not sell your personal information.
We may share information with trusted service providers where necessary to operate our business, including:
Squarespace (website hosting)
Website analytics providers
Email marketing providers (where you have subscribed)
Professional advisers where required by law
Data Security
We take appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
How Long We Keep Your Information
We retain personal information only for as long as necessary to fulfil the purposes for which it was collected or to comply with legal obligations.
Your Rights
Under UK data protection law, you have the right to:
Request access to your personal information
Request correction of inaccurate information
Request deletion of your information where appropriate
Object to certain types of processing
Request restriction of processing
Request transfer of your data where applicable
Withdraw consent where processing is based on consent
If you wish to exercise any of these rights, please contact us.
Complaints
If you are unhappy with how we have handled your personal information, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO).
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us using the details provided on our website.